IT Support Intern

Job Title: IT Support Intern
Reports to: Operations Manager
Location: Gulu, Uganda

 

About Cycle Connect

Cycle Connect is a socially-driven business that delivers agricultural products and tools to farmers living in remote, rural areas in Northern Uganda.

Millions of farmers are financially excluded and yet need access to products on credit. This is where Cycle Connect delivers, as we specialize in offering productive tools on financing plans, reaching the most last mile customers, and offering low barrier loan terms built for farmers, enabling them to increase their income and in turn propel their communities forward.

We have a growing number of assets in our portfolio, including oxen and plough, bicycles, motorcycles, grinding machines, and a rich pipeline for even more. To date, we have worked with over 10,000 farmers across two different branches and backed up by over 40 team members. We are venturing through an exciting time of rapid growth and scale throughout Uganda and are  therefore looking to expand our team.

Job Summary:

Ensuring optimum performance of all ICT devices across all Cycle Connect Branches and Outposts

Main duties and responsibilities :

IT Support and Systems Development (70%)

● Install and configure software and computer systems and other peripheral hardware including printers, projectors, scanners etc
● Ensure security of IT Infrastructure maintenance/monitoring of anti-virus, patching and network monitoring.
● Monitor and maintain computer systems and networks.
● Troubleshoot system and network problems, diagnosing and solving hardware/software faults.
● Train staff in basic IT skills or usage of any ICT software/hardware
● Maintain up to date documentation of software applications, hardware, and other ICT equipment.
● Liaise with external IT support suppliers (including the internet suppliers) to resolve issues as required.

Operations Support (30%)

● Support the rollout and implementation of new solutions or applications.
● Maintain an up to date list of IT Equipment.
● Participate in the procurement of IT related equipment and services.
● Test, evaluate, and make decisions about new technology for the business.

Who do we look for?

  1. You have at least a minimum of Diploma in Computer Science, Information Technology(IT) or other qualification with relevant experience in a similar role.
  2. You have at least 1+ years of experience in a technical support role.
  3. You have certifications in IT support or any other system management function, but not required
  4. You have knowledge on how to write web applications and model databases
  5. You are willing to solve complicated problems and see projects through to completion.
  6. You have analytical skills to study problems and identify solutions.
  7. You have a team-oriented attitude to help other colleagues and departments with technical problems.
  8.  You have the ability to manage time and effectively prioritize numerous projects at once.

Want to apply?

● Take a look at our website to see how you resonate with what we do.
● Fill out the online application form
● You will upload your CV in PDF format into the form. Please ensure that it is tailored to this role and has no more than 3 pages.
● Deadline for applications is 31st August 2022.

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